Document360: Pricing, Plans & Features

Knowledge base software for product docs and help centers with the Eddy AI assistant.

Overall Score32/100

2.7Editor Rating

Market Signal 22

#7 of 7 in Documentation by Overall Score

What Is Document360?

Document360 separates a Portal for writers and reviewers from a Site that customers or employees read, supporting public help centers, internal knowledge bases, SOPs and API documentation. Eddy AI adds conversational search, an AI chatbot and a writing agent that turns videos and files into articles, and an MCP server connects content to ChatGPT, Claude and Copilot. Helpdesk integrations include Zendesk and Freshdesk.

Best for: SaaS support and technical writing teams publishing a customer help center and API docs.

2.7

out of 5

Editor Rating

Calculated from facts we verified on Document360's own website, using published thresholds. Nobody can pay to change it. Together with Market Signal it makes the Overall Score of 32 that orders our lists.

Pricing transparency2.0
Entry costNot scored
Free access1.5
Platforms & API3.5
Support2.0
Integrations3.5
Security & compliance5.0

Dimensions without verified data count as a neutral 2.5. Facts checked October 14, 2026. How the rating works

Modest

Market Signal

Real data

Computed from Ahrefs + Semrush data about Document360's own website. Not an assessment of the product itself. How this works →

Market Strength

Where it stands today

Momentum

29 Declining ↓↓

Where it’s heading

Data Confidence

Medium

How much to trust it

Traffic Strength
14
Search Visibility
25
Authority
21
Brand & Market Presence
24

Tick mark = category average.

Compared with 20 tracked Project & Productivity tools. Data through September 2026, pulled October 13, 2026.

Document360 Features

Eddy AI search and chatbot
AI Writing Agent and video-to-docs conversion
Custom Workflow Builder for reviews
Interactive Decision Tree
Support Ticket Deflector
MCP server for LLM access

Document360 Pricing

Plan	Monthly	Annual (mo)	Includes
Custom quote	Custom	Custom	Priced on team accounts, workspaces, languages, SSO/security, KB privacy model and AI usage

Pricing shown reflects list prices as of our last check and may have changed. Confirm current pricing on Document360's website before purchasing.

Document360 Integrations

Zendesk, Freshdesk, Intercom, Drift, Slack, Microsoft Teams, Crowdin, GitHub

Customer Support

Knowledge Base

Document360 at a Glance

Platforms: Web, Chrome Extension, API

Tools like Document360

ClickUp
Work management app combining tasks, Docs, Chat and whiteboards, with separately sold AI.
Notion
Workspace combining docs, wikis, relational databases and AI agents for team knowledge and projects.
Confluence
Atlassian's team wiki for pages, whiteboards and databases, linked closely to Jira.
Slab
Team knowledge base with Topics organization and Unified Search across connected apps.
Nuclino
Fast, minimal team wiki with docs, boards and canvas views, on desktop and mobile.
Guru
Governed company knowledge layer that verifies answers for employees and AI tools.

Frequently Asked Questions

Does Document360 have a free trial or free plan?⌄

Document360 doesn't currently offer a free plan or free trial.

How much does Document360 cost?⌄

Document360 uses custom/quote-based pricing. Contact the vendor directly for a quote.

Last updated: October 14, 2026Details checked: October 13, 2026Pricing checked: October 14, 2026