Why choose it: Businesses using WhatsApp as a primary customer channel that also want campaigns, automation, team routing, and additional messaging channels.
respond.io: Pricing, Plans & Features
Omnichannel messaging inbox with AI Agents, broadcasts, workflows, and contact management.
Overall Score55/100
AI features3.6Editor Rating
Market Signal 47#7 of 7 in WhatsApp Marketing by Overall Score
What Is respond.io?
respond.io centralizes conversations from messaging channels in an Inbox and combines them with Contacts, Broadcasts, reporting and visual Workflows. Its AI Agents can handle conversations and hand them to human teams, while integrations include Google Calendar, Calendly, Cal.com, n8n, Zapier and Dialogflow for scheduling, automation and external system connections.
Best for: Sales and support teams managing high volumes of customer conversations across WhatsApp and other messaging channels.
respond.io centralizes customer interactions from messaging channels and can assign contacts to agents through workflow rules. Teams can join profile attributes to conversations and automate qualification before handing a thread to a person. Each connected channel retains its own restrictions and API setup, so workflow flexibility does not remove platform authorization requirements.
3.6
out of 5
Editor Rating
Calculated from facts we verified on respond.io's own website, using published thresholds. Nobody can pay to change it. Together with Market Signal it makes the Overall Score of 55 that orders our lists.
- Pricing transparency4.8
- Entry cost2.0
- Free access3.5
- Platforms & API4.5
- Support2.0
- Integrations3.5
- Security & compliance5.0
Dimensions without verified data count as a neutral 2.5. Facts checked October 6, 2026. How the rating works
47
Moderate
Market Signal
Real dataComputed from Ahrefs + Semrush data about respond.io's own website. Not an assessment of the product itself. How this works →
Market Strength
52
Where it stands today
Momentum
28 Mixed ↕
Ahrefs and Semrush disagree on direction
Data Confidence
Medium
How much to trust it
- Traffic Strength56
- Search Visibility72
- Authority29
- Brand & Market Presence37
Tick mark = category average.
Compared with 17 tracked SMS & Messaging tools. Data through September 2026, pulled October 6, 2026.
Who Is It Best For?
- Support teams consolidating WhatsApp and Instagram inboxes
- International sales teams assigning cross-channel conversations
Who Should Avoid It?
- Companies needing a traditional ticketing system without messaging integrations
Use Cases
- Unify social messaging inboxes
- Route conversations to agents
- Automate lead qualification
- Track response workflows
respond.io Features
- Inbox
- AI Agents
- Broadcasts
- Workflows
- Contact Management
- Reporting
respond.io Pricing
| Plan | Monthly | Annual (mo) |
|---|---|---|
| Starter | $79 | Not listed |
| Enterprise | Custom | Custom |
Pricing shown reflects list prices as of our last check and may have changed. Confirm current pricing on respond.io's website before purchasing.
respond.io Integrations
Google Calendar, Calendly, Cal.com, n8n, Zapier, Dialogflow
Customer Support
Help center
respond.io at a Glance
- Founded
- 2017
- Headquarters
- Kuala Lumpur, Malaysia
- Built for
- Small Business, Enterprise
- Platforms
- Web, iOS, Android, API
- Languages
- English, Spanish, Arabic, Chinese, French, German, Indonesian, Italian, and 4 more
respond.io Alternatives
Why choose it: Product and engineering teams that need programmable messaging channels plus business tools for customer communication.
Why choose it: Shopify and ecommerce teams using WhatsApp for campaigns, customer support, cart recovery and sales conversations.
More tools like respond.io
Brevo (formerly Sendinblue)Email, SMS and WhatsApp marketing platform with a transactional messaging API and sales CRM.
ManychatVisual chat automation for Instagram, Messenger, WhatsApp and TikTok direct messages.
TwilioDeveloper APIs for sending SMS, MMS, WhatsApp and RCS messages from your own applications.
Frequently Asked Questions
Does respond.io have a free trial or free plan?⌄
respond.io doesn't have a permanently free plan, but offers a free trial (7 days) of its paid plans.
How much does respond.io cost?⌄
respond.io starts at $79/mo on its Starter plan. Pricing was last checked October 5, 2026. Always confirm current pricing on the vendor's site before purchasing.
What are the best alternatives to respond.io?⌄
Commonly considered alternatives include WATI, Bird and Interakt. The Alternatives section on this page shows what each one is best at and its starting price.
Last updated: October 6, 2026Details checked: October 5, 2026Pricing checked: October 5, 2026