Why choose it: Ecommerce brands that want email, SMS and support data tied to purchase history in one customer profile.
Strengths
- • Predictive analytics forecast lifetime value, churn risk and next order date per customer.
- • Behavior-triggered flows send email and SMS automatically based on shopper activity.
Limitations
- • Predictive analytics need 500+ customers with orders and 180 days of order history.
- • SMS sending covers only listed countries in North America, Europe, Australia and New Zealand.
