Why choose it: Large multi-location brands that need location-level review, listings, survey, social, and customer-experience management from one platform.
Birdeye: Pricing, Features & Alternatives
Reputation and customer experience platform for multi-location brands, run by three AI coworkers.
Overall Score74/100
AI features3.5Editor Rating
Market Signal 85Top-rated in Local Reputation#1 of 7 in Local Reputation by Overall Score
What Is Birdeye?
Birdeye is a web platform, with iOS and Android apps, that multi-location businesses use to request and answer reviews, keep listings accurate and handle customer conversations in one place. Its Inbox collects SMS and MMS, email, webchat, voicemail, Facebook Messenger, Instagram DMs and Google Business messages. Review requests can go out by email or text through software integrations, SFTP file transfers, the REST API or automated campaigns. Birdeye organizes its 27 AI agents under three AI coworkers: Jay handles marketing work such as listings, review responses and social publishing, Myna covers front-desk calls and appointment booking, and Robin runs surveys, sentiment analysis and ticketing. The help center documents integrations with Salesforce, HubSpot, Zoho CRM, ServiceTitan, QuickBooks and healthcare systems such as Dentrix and eClinicalWorks, plus single sign-on through Okta and Microsoft Entra ID. It is aimed at franchises and multi-location brands that need the same customer experience at every site.
Best for: Multi-location brands that want reviews, listings, messaging and surveys handled per location, with AI agents taking on much of the routine work.
Birdeye brings reviews, listings and customer messaging into workflows designed around physical business locations. Review requests can follow service interactions, while location-level reporting helps operators identify branches that need attention. It differs from broad social-listening tools because its core signals often arise from identifiable customer journeys and location profiles, not merely keyword mentions across the public web.
3.5
out of 5
Editor Rating
Calculated from facts we verified on Birdeye's own website, using published thresholds. Nobody can pay to change it. Together with Market Signal it makes the Overall Score of 74 that orders our lists.
- Pricing transparency2.0
- Entry costNot scored
- Free accessNot scored
- Platforms & API4.5
- Support4.5
- Integrations5.0
- Security & compliance5.0
Dimensions without verified data count as a neutral 2.5. Facts checked October 14, 2026. How the rating works
85
Strong
Market Signal
Real dataComputed from Ahrefs + Semrush data about Birdeye's own website. Not an assessment of the product itself. How this works →
Market Strength
82
Where it stands today
Momentum
94 Rising Fast ↑↑
Where it’s heading
Data Confidence
Medium
How much to trust it
- Traffic Strength83
- Search Visibility89
- Authority79
- Brand & Market Presence72
Tick mark = category average.
Compared with 23 tracked Reputation Management tools. Data through September 2026, pulled October 12, 2026.
Who Is It Best For?
- Franchises and chains managing reviews for many locations
- Healthcare and service businesses whose practice software can trigger review requests
- Teams that want calls, appointment booking and messaging handled by AI agents
Who Should Avoid It?
- Single-location shops that only need basic review alerts
- Buyers who want to compare self-serve plan prices before talking to sales
Use Cases
- Texting review requests automatically after each appointment
- Responding to reviews across locations with AI agents
- Answering webchat and Instagram messages from a shared inbox
- Running post-visit surveys with sentiment analysis
- Keeping business listings consistent for every location
Birdeye Features
- AI Coworkers
- Review management
- Listings management
- Messaging inbox
- Customer surveys
- Social management
Birdeye Pricing
| Plan | Monthly | Annual (mo) |
|---|---|---|
| Enterprise | Custom | Custom |
Pricing shown reflects list prices as of our last check and may have changed. Confirm current pricing on Birdeye's website before purchasing.
Birdeye Integrations
Google Business Profile, Facebook, Salesforce, HubSpot, Microsoft Dynamics
Customer Support
Help center, Dedicated account manager, Phone, Live chat
Birdeye at a Glance
- Founded
- 2012
- Headquarters
- Palo Alto, United States
- Built for
- Small Business, Mid-Market, Enterprise
- Platforms
- Web, iOS, Android, API
- Languages
- English
Birdeye Pros and Cons
What We Like
- One inbox covers SMS, email, webchat, voicemail, Facebook, Instagram and Google messages.
- Review requests can trigger automatically from connected software, SFTP uploads or the REST API.
- Help center documents integrations with Salesforce, HubSpot, ServiceTitan, QuickBooks and Dentrix.
- Mobile apps let staff answer reviews, send requests and reply to messages away from a desk.
- Single sign-on works with Okta, JumpCloud, Microsoft Entra ID and Auth0.
What Could Be Better
- No published prices; every plan is quoted by Birdeye's sales team.
- Cloud software without a listed integration needs Birdeye support, which then pulls customer data once daily.
- Connecting a Facebook page has to be done in the web dashboard, not the mobile app.
Birdeye Alternatives
Why choose it: Local service businesses that want automated review generation and referral marketing triggered by completed customer jobs.
Why choose it: Local businesses with high lead volume that want customer messaging, reviews, phone, and AI-assisted response workflows tied together.
Why choose it: Multi-location companies and agencies that need centralized review monitoring, response workflows, requests, and location-level reputation analytics.
More tools like Birdeye
REVIEWS.ioReview platform for collecting company, product and video reviews and displaying social proof.
BrightLocalLocal SEO software for citation building, rank tracking, and reporting.
GatherUpCustomer feedback and reputation platform for review requests, monitoring and surveys.
YextDigital presence platform for listings, reviews and pages.
TrustpilotOpen review platform where businesses invite, answer and display customer reviews.
Frequently Asked Questions
How much does Birdeye cost?⌄
Birdeye uses custom/quote-based pricing. Contact the vendor directly for a quote.
What are the best alternatives to Birdeye?⌄
Commonly considered alternatives include Reputation, NiceJob, Podium and ReviewTrackers. The Alternatives section on this page shows what each one is best at and its starting price.
Last updated: October 14, 2026Details checked: October 7, 2026Pricing checked: October 14, 2026