Gmail collaboration platform with shared inboxes, workflow automation, sequences, and team analytics.
#5 of 7 in Shared Inbox by Overall Score
Gmelius turns Gmail and Google Groups into shared inboxes where teams can assign conversations, add internal notes, set statuses, and coordinate work without leaving the Gmail interface. It also includes workflow automation, shared labels, email sequences, analytics, and a Chrome extension, with integrations that connect inbox activity to tools such as Slack, Trello, Salesforce, and Zoom.
Gmelius operates inside the Gmail workflow and adds team assignment and automation to mailboxes already in use. Organizations gain the most from it when staff are unwilling to move to a standalone ticketing app, but their authentication and everyday operations remain bound to Google Workspace.
Calculated from facts we verified on Gmelius's own website, using published thresholds. Nobody can pay to change it. Together with Market Signal it makes the Overall Score of 59 that orders our lists.
Dimensions without verified data count as a neutral 2.5. Facts checked October 6, 2026. How the rating works
Computed from Ahrefs + Semrush data about Gmelius's own website. Not an assessment of the product itself. How this works →
Market Strength
44
Where it stands today
Momentum
79 Rising Fast ↑↑
Where it’s heading
Data Confidence
Medium
How much to trust it
Tick mark = category average.
Compared with 15 tracked Customer Support tools. Data through September 2026, pulled October 6, 2026.
| Plan | Monthly | Annual (mo) |
|---|---|---|
| Meli | $21/user | $19/user |
| Growth | $33/user | $25/user |
| Pro | $50/user | $40/user |
| Enterprise | Custom | Custom |
Pricing shown reflects list prices as of our last check and may have changed. Confirm current pricing on Gmelius' website before purchasing.
Google Groups, Google Meet, Google Calendar, Salesforce, Slack, Trello, Zoom
Onboarding, Help center, Live chat
Why choose it: Customer-facing teams that want structured support workflows without replacing email-style collaboration with a traditional ticket queue.
Why choose it: Teams that want to manage customer or operational email collaboratively while keeping internal discussion and task coordination inside the inbox.
Why choose it: Google Workspace support and operations teams that want shared inbox ticketing inside Gmail, with an option to expand into Hiver Omni.
Why choose it: Google Workspace teams that prefer managing shared email as visual boards with task-like ownership and workflow controls.
Gmelius doesn't have a permanently free plan, but offers a free trial (7 days) of its paid plans.
Gmelius starts at $19 per user/mo (annual billing) on its Meli plan. Pricing was last checked October 5, 2026. Always confirm current pricing on the vendor's site before purchasing.
Commonly considered alternatives include Front, Missive, Hiver and Drag. The Alternatives section on this page shows what each one is best at and its starting price.