Why choose it: Customer-first support teams that want email-based service, knowledge content, and live help without a heavy ticketing interface.
Hiver: Pricing, Features & Alternatives
Shared inbox and customer service platform available inside Gmail and as Hiver Omni.
Overall Score54/100
AI features4.0Editor Rating
Market Signal 32#6 of 7 in Shared Inbox by Overall Score
What Is Hiver?
Hiver offers Hiver in Gmail for managing addresses such as support@, sales@, or info@ as shared inboxes, plus Hiver Omni for support across additional channels. Teams can assign conversations, automate routing and tags, track SLAs and analytics, use AI assistance, and connect external workflows through Zapier or Hiver APIs; mobile apps cover Android and iOS.
Best for: Google Workspace support and operations teams that want shared inbox ticketing inside Gmail, with an option to expand into Hiver Omni.
Hiver has expanded beyond its original Gmail inbox model into omnichannel service, including Slack, chat, voice and AI help-center products. Its current positioning matters when comparing legacy Gmail-only assumptions with new deployment options; buyers should confirm exactly which channel and automation features belong to their proposed package.
4.0
out of 5
Editor Rating
Calculated from facts we verified on Hiver's own website, using published thresholds. Nobody can pay to change it. Together with Market Signal it makes the Overall Score of 54 that orders our lists.
- Pricing transparency5.0
- Entry cost2.0
- Free access3.5
- Platforms & API5.0
- Support3.0
- Integrations5.0
- Security & compliance5.0
Dimensions without verified data count as a neutral 2.5. Facts checked October 6, 2026. How the rating works
32
Modest
Market Signal
Real dataComputed from Ahrefs + Semrush data about Hiver's own website. Not an assessment of the product itself. How this works →
Market Strength
37
Where it stands today
Momentum
17 Mixed ↕
Ahrefs and Semrush disagree on direction
Data Confidence
High
How much to trust it
- Traffic Strength32
- Search Visibility45
- Authority34
- Brand & Market Presence37
Tick mark = category average.
Compared with 15 tracked Customer Support tools. Data through September 2026, pulled October 6, 2026.
Who Is It Best For?
- Finance teams processing a shared accounts mailbox
- Operations groups supporting customers over email and Slack
Who Should Avoid It?
- Teams requiring a standalone consumer messaging platform
Use Cases
- Triage finance email requests
- Assign service issues from shared mailboxes
- Answer Slack-based customer questions
- Track service response metrics
Hiver Features
- Shared Inboxes
- Routing and assignments
- Tags and Custom Fields
- SLA tracking
- AI assistance
- Shared Inbox analytics
Hiver Pricing
| Plan | Monthly | Annual (mo) |
|---|---|---|
| Growth | $35/user | $25/user |
| Pro | $65/user | $55/user |
| Elite | $95/user | $85/user |
Pricing shown reflects list prices as of our last check and may have changed. Confirm current pricing on Hiver's website before purchasing.
Hiver Integrations
Zapier, Okta, Google Sheets, Slack
Customer Support
Email, Help center
Hiver at a Glance
- Built for
- Solo, Small Business
- Platforms
- Web, iOS, Android, API, Chrome Extension
- Languages
- English
Hiver Alternatives
Front
Overall Score63/100
4.2Editor Rating
Market Signal 47From $25 per seat/mo (annual billing)Free trial
Why choose it: Customer-facing teams that want structured support workflows without replacing email-style collaboration with a traditional ticket queue.
Gmelius
Overall Score59/100
3.7Editor Rating
Market Signal 52From $19 per user/mo (annual billing)Free trial
Why choose it: Google Workspace teams that want shared inbox ownership, automation, and sales or support collaboration directly inside Gmail.
Freshdesk
Overall Score59/100
4.2Editor Rating
Market Signal 39From $19 per agent/mo (annual billing)Free trial
Why choose it: Support teams that handle most requests by email and want SLAs, a knowledge base and an AI agent in one help desk.
Strengths
- • Every plan includes the first 500 Freddy AI Agent sessions.
- • The entry Growth plan includes a customer portal and knowledge base.
Limitations
- • New accounts need Freshdesk Omni for WhatsApp and Instagram channels.
- • Freddy AI Copilot is a paid add-on on every plan.
More tools like Hiver
Frequently Asked Questions
Does Hiver have a free trial or free plan?⌄
Hiver doesn't have a permanently free plan, but offers a free trial of its paid plans.
How much does Hiver cost?⌄
Hiver starts at $25 per user/mo (annual billing) on its Growth plan. Pricing was last checked October 6, 2026. Always confirm current pricing on the vendor's site before purchasing.
What are the best alternatives to Hiver?⌄
Commonly considered alternatives include Help Scout, Front, Gmelius and Freshdesk. The Alternatives section on this page shows what each one is best at and its starting price.
Last updated: October 6, 2026Details checked: October 5, 2026Pricing checked: October 6, 2026