Front: Pricing, Plans & Features

Customer service platform built around shared inboxes, collaborative workflows, AI, and omnichannel communication.

Overall Score63/100

4.2Editor Rating

Market Signal 47

AI features

#3 of 7 in Shared Inbox by Overall Score

What Is Front?

Front combines email-style shared inboxes with ticketing, chat, SMS, social messaging, and team collaboration. Teams can assign and route conversations, use rules and SLAs, collaborate internally without forwarding messages, build knowledge resources, and apply AI for drafting, summarizing, classifying, and automating service work while retaining a familiar inbox interface.

Best for: Customer-facing teams that want structured support workflows without replacing email-style collaboration with a traditional ticket queue.

Front keeps email-like conversations central while adding assignment, internal discussion and service analytics. That suits teams where a long-running customer relationship matters more than a succession of isolated tickets; the distinction is less valuable if most interactions are anonymous one-time chatbot inquiries.

4.2

out of 5

Editor Rating

Calculated from facts we verified on Front's own website, using published thresholds. Nobody can pay to change it. Together with Market Signal it makes the Overall Score of 63 that orders our lists.

Pricing transparency5.0
Entry cost2.0
Free access4.0
Platforms & API5.0
Support4.0
Integrations4.5
Security & compliance5.0

Dimensions without verified data count as a neutral 2.5. Facts checked October 12, 2026. How the rating works

Moderate

Market Signal

Real data

Computed from Ahrefs + Semrush data about Front's own website. Not an assessment of the product itself. How this works →

Market Strength

Where it stands today

Momentum

49 Rising ↑

Where it’s heading

Data Confidence

High

How much to trust it

Traffic Strength
50
Search Visibility
42
Authority
50
Brand & Market Presence
41

Tick mark = category average.

Compared with 15 tracked Customer Support tools. Data through September 2026, pulled October 12, 2026.

Who Is It Best For?

B2B customer operations handling complex email chains
Service teams coordinating named customer accounts

Who Should Avoid It?

Tiny firms needing only a free live-chat widget

Use Cases

Assign shared customer emails
Collaborate privately on threads
Monitor client response times
Connect external support channels

Front Features

Shared Inboxes
Rules
SLA Management
AI Copilot
Knowledge Base
Omnichannel Messaging

Front Pricing

Plan	Monthly	Annual (mo)	Includes
Starter	$25	Not listed	Priced per seat/month (annual billing)

Pricing shown reflects list prices as of our last check and may have changed. Confirm current pricing on Front's website before purchasing.

Front Integrations

Salesforce, HubSpot, Slack, Jira, Asana, Twilio

Customer Support

Help center, Community forum, Live chat

Front at a Glance

Built for: Solo, Small Business
Platforms: Web, Windows, macOS, iOS, Android, API
Languages: English

Front Alternatives

Sort by

Zendesk

Overall Score81/100

4.1Editor Rating

Market Signal 84

From $19 per agent/mo (annual billing)Free trial

Why choose it: Mid-size and enterprise support teams running email, chat, phone and self-service from one queue who want AI agents billed by resolution.

Strengths

• AI agents work across messaging, email, voice and social, grounded in help center content.
• Suite Professional supports help centers in 40+ languages.

Limitations

• The Support Team plan excludes the help center, messaging and voice.
• Automated resolutions are capped per agent each month; extra allowance is bought separately.

Read Review Visit Site

Help Scout

Overall Score66/100

4.5Editor Rating

Market Signal 44

From $25 per user/moFree plan

Why choose it: Customer-first support teams that want email-based service, knowledge content, and live help without a heavy ticketing interface.

Read Review Visit Site

Missive

Overall Score61/100

3.7Editor Rating

Market Signal 55

From $14 per user/mo (annual billing)Free trial

Why choose it: Teams that want to manage customer or operational email collaboratively while keeping internal discussion and task coordination inside the inbox.

Read Review Visit Site

Hiver

Overall Score54/100

4.0Editor Rating

Market Signal 32

From $25 per user/mo (annual billing)Free trial

Why choose it: Google Workspace support and operations teams that want shared inbox ticketing inside Gmail, with an option to expand into Hiver Omni.

Read Review Visit Site

More tools like Front

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Freshdesk
Email-centered help desk with Freddy AI, SLA policies and a self-service customer portal.
Kustomer
Customer-service CRM centered on unified timelines, omnichannel conversations and AI agents.
Dixa
Customer service platform unifying messaging channels, routing, knowledge, and agentic AI for support teams.
HubSpot
Customer platform pairing a free CRM with marketing, sales, service, content and data hubs.
Zoho Desk
Omnichannel help desk with Zia AI, ticket automation, self-service, and analytics.

Frequently Asked Questions

Does Front have a free trial or free plan?⌄

Front doesn't have a permanently free plan, but offers a free trial (14 days) of its paid plans.

How much does Front cost?⌄

Front starts at $25 per seat/mo (annual billing) on its Starter plan. Pricing was last checked October 5, 2026. Always confirm current pricing on the vendor's site before purchasing.

What are the best alternatives to Front?⌄

Commonly considered alternatives include Zendesk, Help Scout, Missive and Hiver. The Alternatives section on this page shows what each one is best at and its starting price.

Last updated: October 12, 2026Details checked: October 6, 2026Pricing checked: October 5, 2026