Collaborative team inbox combining email, internal chat and tasks.
#4 of 7 in Shared Inbox by Overall Score
Missive brings shared and personal email accounts into a unified inbox where teams can assign conversations, discuss messages internally, co-edit drafts, create tasks, and apply automation rules. It also supports SMS, live chat, WhatsApp, calendars, contact management, custom channels and webhooks, with desktop and mobile apps for working across devices.
Missive mixes personal and shared inboxes with conversations inside the team, allowing colleagues to discuss and co-author a reply before sending it externally. That interface is well suited to collaborative client correspondence, but differs from a ticket-first application where SLAs and escalation hierarchies define the primary work unit.
Calculated from facts we verified on Missive's own website, using published thresholds. Nobody can pay to change it. Together with Market Signal it makes the Overall Score of 61 that orders our lists.
Dimensions without verified data count as a neutral 2.5. Facts checked October 6, 2026. How the rating works
Computed from Ahrefs + Semrush data about Missive's own website. Not an assessment of the product itself. How this works →
Market Strength
46
Where it stands today
Momentum
87 Rising Fast ↑↑
Where it’s heading
Data Confidence
High
How much to trust it
Tick mark = category average.
Compared with 15 tracked Customer Support tools. Data through September 2026, pulled October 6, 2026.
| Plan | Monthly | Annual (mo) |
|---|---|---|
| Starter | Not listed | $14/user |
| Productive | Not listed | $24/user |
| Business | Not listed | $36/user |
Pricing shown reflects list prices as of our last check and may have changed. Confirm current pricing on Missive's website before purchasing.
Pipedrive, Trello
Onboarding, Help center, Email
Why choose it: Customer-facing teams that want structured support workflows without replacing email-style collaboration with a traditional ticket queue.
Why choose it: Google Workspace teams that want shared inbox ownership, automation, and sales or support collaboration directly inside Gmail.
Why choose it: Google Workspace support and operations teams that want shared inbox ticketing inside Gmail, with an option to expand into Hiver Omni.
Why choose it: Google Workspace teams that prefer managing shared email as visual boards with task-like ownership and workflow controls.
Missive doesn't have a permanently free plan, but offers a free trial (30 days) of its paid plans.
Missive starts at $14 per user/mo (annual billing) on its Starter plan. Pricing was last checked October 6, 2026. Always confirm current pricing on the vendor's site before purchasing.
Commonly considered alternatives include Front, Gmelius, Hiver and Drag. The Alternatives section on this page shows what each one is best at and its starting price.