Why choose it: Customer-first support teams that want email-based service, knowledge content, and live help without a heavy ticketing interface.
Crisp: Pricing, Features & Alternatives
Customer messaging platform combining shared inbox, live chat and knowledge base.
Overall Score66/100
AI features4.1Editor Rating
Market Signal 53#2 of 7 in Shared Inbox by Overall Score
What Is Crisp?
Crisp centralizes customer conversations from website chat, email, social and messaging channels into a shared inbox. Its platform includes a website chat widget, knowledge base, chatbot builder, campaigns, CRM-style contact data, routing and automation, and AI support capabilities that can answer customer questions or assist agents using company knowledge.
Best for: Small and mid-sized support or sales teams that want live chat, shared messaging, and automation in one workspace.
Crisp's support inbox draws from web chat and messaging channels, while its agent builder can learn from knowledge articles and documents. AI automation is associated with particular plan entitlements; a small team should check availability of that functionality and should not assume a basic chat subscription includes full agent deployment.
4.1
out of 5
Editor Rating
Calculated from facts we verified on Crisp's own website, using published thresholds. Nobody can pay to change it. Together with Market Signal it makes the Overall Score of 66 that orders our lists.
- Pricing transparency4.8
- Entry cost5.0
- Free access5.0
- Platforms & API4.0
- Support3.5
- Integrations3.0
- Security & compliance3.0
Dimensions without verified data count as a neutral 2.5. Facts checked October 12, 2026. How the rating works
53
Moderate
Market Signal
Real dataComputed from Ahrefs + Semrush data about Crisp's own website. Not an assessment of the product itself. How this works →
Market Strength
51
Where it stands today
Momentum
62 Rising Fast ↑↑
Where it’s heading
Data Confidence
High
How much to trust it
- Traffic Strength54
- Search Visibility41
- Authority60
- Brand & Market Presence49
Tick mark = category average.
Compared with 15 tracked Customer Support tools. Data through September 2026, pulled October 12, 2026.
Who Is It Best For?
- SaaS companies merging website chat and email support
- Small support teams building AI FAQ assistants
Who Should Avoid It?
- Retailers needing deeply specialized order-management workflows
Use Cases
- Answer website chats from one inbox
- Build article-based support agents
- Route WhatsApp customer messages
- Publish branded FAQ articles
Crisp Features
- Shared Inbox
- Website Chat Widget
- Knowledge Base
- Chatbot Builder
- Campaigns
- AI Support
Crisp Pricing
| Plan | Monthly | Annual (mo) | Includes |
|---|---|---|---|
| Mini | $45 | Not listed |
|
| Enterprise | Custom | Custom |
Pricing shown reflects list prices as of our last check and may have changed. Confirm current pricing on Crisp's website before purchasing.
Crisp Integrations
Shopify, WooCommerce, PrestaShop
Customer Support
Help center, Onboarding, Live chat
Crisp at a Glance
- Built for
- Solo, Small Business, Enterprise
- Platforms
- Web, iOS, Android
- Languages
- English, German, Spanish, Finnish, French, Dutch, Polish, Portuguese, and 2 more
Crisp Alternatives
Why choose it: Small ecommerce and online businesses that want live chat plus an AI agent for repetitive support questions.
Intercom
Overall Score61/100
3.9Editor Rating
Market Signal 50From $29 per seat/mo (annual billing), plus $0.99 per Fin outcomeFree trial
Why choose it: Digital businesses that want AI-first customer support with human handoff and a full service desk behind it.
Freshdesk
Overall Score59/100
4.2Editor Rating
Market Signal 39From $19 per agent/mo (annual billing)Free trial
Why choose it: Support teams that handle most requests by email and want SLAs, a knowledge base and an AI agent in one help desk.
Strengths
- • Every plan includes the first 500 Freddy AI Agent sessions.
- • The entry Growth plan includes a customer portal and knowledge base.
Limitations
- • New accounts need Freshdesk Omni for WhatsApp and Instagram channels.
- • Freddy AI Copilot is a paid add-on on every plan.
More tools like Crisp
GorgiasEcommerce customer service platform with helpdesk, AI agent, automation, and storefront-aware support workflows.
DixaCustomer service platform unifying messaging channels, routing, knowledge, and agentic AI for support teams.
ZendeskCustomer service suite combining tickets, messaging, voice, help center and resolution-billed AI agents.
LiveChatWebsite chat software with routing, ticketing and AI assistance.
Tawk.toWebsite live chat with ticketing, knowledge base, visitor monitoring and optional human agents.
Frequently Asked Questions
Does Crisp have a free trial or free plan?⌄
Yes, Crisp offers both a free plan and a free trial of its paid tiers.
How much does Crisp cost?⌄
Crisp starts at $45 per workspace/mo on its Mini plan. Pricing was last checked October 5, 2026. Always confirm current pricing on the vendor's site before purchasing.
What are the best alternatives to Crisp?⌄
Commonly considered alternatives include Help Scout, Tidio, Intercom and Freshdesk. The Alternatives section on this page shows what each one is best at and its starting price.
Last updated: October 12, 2026Details checked: October 6, 2026Pricing checked: October 5, 2026