LiveChat
Overall Score75/100
4.1Editor Rating
Market Signal 71From $19 per seat/mo (annual billing)Free trial
Why choose it: Sales and support teams that primarily need fast human live chat on websites and online stores.
Tawk.to: Pricing, Features & Alternatives
Website live chat with ticketing, knowledge base, visitor monitoring and optional human agents.
Overall Score68/100
4.4Editor Rating
Market Signal 50#3 of 9 in Live Chat by Overall Score
What Is Tawk.to?
tawk.to provides a website chat widget that lets support and sales teams talk with visitors in real time. The service includes visitor monitoring, chat history, triggers, canned shortcuts and team routing, plus ticketing and a hosted knowledge base. Mobile and desktop apps allow agents to answer conversations away from the browser, while optional paid agents can handle chats on a company’s behalf.
Best for: Small businesses that want website live chat and basic support tools with a free core product.
Tawk.to's web-chat software is offered without the usual per-seat subscription for its core service, while paid services such as hired agents or branding changes are separate. Teams should distinguish deploying their own staff on the free widget from paying the vendor to staff conversations on their behalf.
4.4
out of 5
Editor Rating
Calculated from facts we verified on Tawk.to's own website, using published thresholds. Nobody can pay to change it. Together with Market Signal it makes the Overall Score of 68 that orders our lists.
- Pricing transparency5.0
- Entry cost5.0
- Free access5.0
- Platforms & API5.0
- Support4.5
- Integrations3.0
- Security & compliance3.0
Dimensions without verified data count as a neutral 2.5. Facts checked October 12, 2026. How the rating works
50
Moderate
Market Signal
Real dataComputed from Ahrefs + Semrush data about Tawk.to's own website. Not an assessment of the product itself. How this works →
Market Strength
56
Where it stands today
Momentum
32 Cooling ↓
Where it’s heading
Data Confidence
Medium
How much to trust it
- Traffic Strength58
- Search Visibility31
- Authority69
- Brand & Market Presence77
Tick mark = category average.
Compared with 15 tracked Customer Support tools. Data through September 2026, pulled October 12, 2026.
Who Is It Best For?
- Microbusiness sites needing human web chat
- Volunteer groups handling intermittent live conversations
Who Should Avoid It?
- Companies expecting unlimited managed agents included without add-ons
Use Cases
- Answer browser chat messages
- Add a knowledge-base widget
- Monitor visitor chat history
- Route offline contact messages
Tawk.to Features
- Live Chat widget
- Visitor monitoring
- Chat triggers
- Ticketing
- Knowledge Base
- Canned shortcuts
Tawk.to Pricing
| Plan | Monthly | Annual (mo) |
|---|---|---|
| Free | Free | Not listed |
Pricing shown reflects list prices as of our last check and may have changed. Confirm current pricing on Tawk.to's website before purchasing.
Tawk.to Integrations
WordPress, Shopify, Wix, Joomla, Zapier
Customer Support
Email, Live chat, Help center, Community forum
Tawk.to at a Glance
- Headquarters
- Las Vegas, United States
- Built for
- Solo, Small Business
- Platforms
- Web, Windows, macOS, iOS, Android, WordPress Plugin, API
- Languages
- English, Russian, Italian, Spanish, French, Portuguese, Turkish, Arabic
Tawk.to Alternatives
Why choose it: Small and mid-sized support or sales teams that want live chat, shared messaging, and automation in one workspace.
Why choose it: Small ecommerce and online businesses that want live chat plus an AI agent for repetitive support questions.
Freshdesk
Overall Score59/100
4.2Editor Rating
Market Signal 39From $19 per agent/mo (annual billing)Free trial
Why choose it: Support teams that handle most requests by email and want SLAs, a knowledge base and an AI agent in one help desk.
Strengths
- • Every plan includes the first 500 Freddy AI Agent sessions.
- • The entry Growth plan includes a customer portal and knowledge base.
Limitations
- • New accounts need Freshdesk Omni for WhatsApp and Instagram channels.
- • Freddy AI Copilot is a paid add-on on every plan.
More tools like Tawk.to
Help ScoutCustomer support platform with shared inboxes, knowledge bases and live messaging.
GorgiasEcommerce customer service platform with helpdesk, AI agent, automation, and storefront-aware support workflows.
IntercomAI customer service platform combining Fin AI Agent, helpdesk and messenger.
DixaCustomer service platform unifying messaging channels, routing, knowledge, and agentic AI for support teams.
ZendeskCustomer service suite combining tickets, messaging, voice, help center and resolution-billed AI agents.
Frequently Asked Questions
Does Tawk.to have a free trial or free plan?⌄
Yes, Tawk.to is free to use, so there's no separate trial.
How much does Tawk.to cost?⌄
Tawk.to is free to use, according to its website.
What are the best alternatives to Tawk.to?⌄
Commonly considered alternatives include LiveChat, Crisp, Tidio and Freshdesk. The Alternatives section on this page shows what each one is best at and its starting price.
Last updated: October 12, 2026Details checked: October 7, 2026Pricing checked: October 7, 2026