Gorgias: Pricing, Plans & Features

Ecommerce customer service platform with helpdesk, AI agent, automation, and storefront-aware support workflows.

Overall Score64/100

4.3Editor Rating

Market Signal 45

AI features

#4 of 7 in Ticketing Systems by Overall Score

What Is Gorgias?

Gorgias is built for ecommerce support teams and connects customer conversations with order, product, and shopper data. Its helpdesk manages email, chat, social, SMS, and voice interactions, while AI Agent can automate common requests and perform actions such as order changes or product recommendations through connected commerce systems.

Best for: Shopify and ecommerce support teams that want customer service tied directly to order and storefront data.

Gorgias exposes commerce details alongside a support conversation and offers retail-specific automation, so agents can use order history instead of treating every question as a generic ticket. A store should check integration coverage for its ecommerce platform and commerce actions before expecting agents to modify orders directly.

4.3

out of 5

Editor Rating

Calculated from facts we verified on Gorgias's own website, using published thresholds. Nobody can pay to change it. Together with Market Signal it makes the Overall Score of 64 that orders our lists.

Pricing transparency4.8
Entry cost4.0
Free access3.5
Platforms & API4.5
Support4.0
Integrations4.5
Security & compliance5.0

Dimensions without verified data count as a neutral 2.5. Facts checked October 12, 2026. How the rating works

Moderate

Market Signal

Real data

Computed from Ahrefs + Semrush data about Gorgias's own website. Not an assessment of the product itself. How this works →

Market Strength

Where it stands today

Momentum

52 Cooling ↓

Where it’s heading

Data Confidence

High

How much to trust it

Traffic Strength
43
Search Visibility
40
Authority
46
Brand & Market Presence
43

Tick mark = category average.

Compared with 15 tracked Customer Support tools. Data through September 2026, pulled October 12, 2026.

Who Is It Best For?

Shopify merchants resolving order and return issues
DTC brands automating repetitive support questions

Who Should Avoid It?

Non-commerce teams without product or order data

Use Cases

Check orders within service tickets
Automate return-status replies
Centralize social-shopper messages
Tag high-value customers

Gorgias Features

Helpdesk
AI Agent
Live Chat
Macros
Rules
Ecommerce Customer Context

Gorgias Pricing

Plan	Monthly	Annual (mo)
Starter	$10	Not listed
Enterprise	Custom	Custom

Pricing shown reflects list prices as of our last check and may have changed. Confirm current pricing on Gorgias' website before purchasing.

Gorgias Integrations

Shopify, WooCommerce, BigCommerce, Klaviyo, Recharge, Yotpo, Aircall, Loop Returns

Customer Support

Help center, Community forum, Live chat

Gorgias at a Glance

Founded: 2015
Built for: Small Business, Mid-Market, Enterprise
Platforms: Web, iOS, Android, API
Languages: English

Gorgias Alternatives

Sort by

Zendesk

Overall Score81/100

4.1Editor Rating

Market Signal 84

From $19 per agent/mo (annual billing)Free trial

Why choose it: Mid-size and enterprise support teams running email, chat, phone and self-service from one queue who want AI agents billed by resolution.

Strengths

• AI agents work across messaging, email, voice and social, grounded in help center content.
• Suite Professional supports help centers in 40+ languages.

Limitations

• The Support Team plan excludes the help center, messaging and voice.
• Automated resolutions are capped per agent each month; extra allowance is bought separately.

Read Review Visit Site

Tidio

Overall Score65/100

4.3Editor Rating

Market Signal 49

From $24.17/moFree plan

Why choose it: Small ecommerce and online businesses that want live chat plus an AI agent for repetitive support questions.

Read Review Visit Site

Kustomer

Overall Score39/100

2.8Editor Rating

Market Signal 33

Custom pricing

Why choose it: Consumer support teams that need a persistent customer timeline across messaging, orders and service conversations.

Read Review Visit Site

Dixa

Overall Score37/100

2.7Editor Rating

Market Signal 33

See pricing

Why choose it: Ecommerce and consumer support teams that need omnichannel routing plus AI-assisted customer service.

Read Review Visit Site

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Frequently Asked Questions

Does Gorgias have a free trial or free plan?⌄

Gorgias doesn't have a permanently free plan, but offers a free trial (7 days) of its paid plans.

How much does Gorgias cost?⌄

Gorgias starts at $10/mo on its Starter plan. Pricing was last checked October 5, 2026. Always confirm current pricing on the vendor's site before purchasing.

What are the best alternatives to Gorgias?⌄

Commonly considered alternatives include Zendesk, Tidio, Kustomer and Dixa. The Alternatives section on this page shows what each one is best at and its starting price.

Last updated: October 12, 2026Details checked: October 6, 2026Pricing checked: October 5, 2026