LiveChat
Overall Score75/100
4.1Editor Rating
Market Signal 71From $19 per seat/mo (annual billing)Free trial
Why choose it: Sales and support teams that primarily need fast human live chat on websites and online stores.
Tidio: Pricing, Features & Alternatives
Customer service platform combining live chat, Lyro AI Agent, chatbots, and ecommerce helpdesk tools.
Overall Score65/100
AI features4.3Editor Rating
Market Signal 49Top-rated in Lead Capture#1 of 7 in Lead Capture by Overall Score
What Is Tidio?
Tidio combines live chat with Lyro AI Agent, automated flows, a shared inbox, ticketing, and customer information. Lyro answers questions from imported knowledge and can automate selected actions, while visual automation flows qualify leads or handle repetitive support scenarios before transferring conversations to human agents.
Best for: Small ecommerce and online businesses that want live chat plus an AI agent for repetitive support questions.
Tidio separates its Lyro AI agent experience from conventional live messaging and scripted automation. Merchants planning AI-driven service should check conversation allowances and source-content coverage, and should not judge the product solely by the availability of a website chat widget with a basic inbox.
4.3
out of 5
Editor Rating
Calculated from facts we verified on Tidio's own website, using published thresholds. Nobody can pay to change it. Together with Market Signal it makes the Overall Score of 65 that orders our lists.
- Pricing transparency4.8
- Entry cost5.0
- Free access5.0
- Platforms & API5.0
- Support3.0
- Integrations3.0
- Security & compliance4.0
Dimensions without verified data count as a neutral 2.5. Facts checked October 12, 2026. How the rating works
49
Moderate
Market Signal
Real dataComputed from Ahrefs + Semrush data about Tidio's own website. Not an assessment of the product itself. How this works →
Market Strength
53
Where it stands today
Momentum
37 Declining ↓↓
Where it’s heading
Data Confidence
Medium
How much to trust it
- Traffic Strength46
- Search Visibility55
- Authority57
- Brand & Market Presence56
Tick mark = category average.
Compared with 15 tracked Customer Support tools. Data through September 2026, pulled October 12, 2026.
Who Is It Best For?
- Shopify stores automating common shopper questions
- Small support teams combining bots and live chat
Who Should Avoid It?
- B2B organizations needing advanced ticket governance
Use Cases
- Answer shipping FAQs with Lyro
- Hand conversations to live staff
- Recover abandoned carts through chat
- Create FAQ automation flows
Tidio Features
- Lyro AI Agent
- Live Chat
- Flows
- Shared Inbox
- Ticketing
- Visitor List
Tidio Pricing
| Plan | Monthly | Annual (mo) |
|---|---|---|
| Starter | $24.17 | Not listed |
| Enterprise | Custom | Custom |
Pricing shown reflects list prices as of our last check and may have changed. Confirm current pricing on Tidio's website before purchasing.
Tidio Integrations
Shopify, WordPress, WooCommerce, Messenger, Instagram
Customer Support
Help center, Email
Tidio at a Glance
- Founded
- 2013
- Built for
- Solo, Small Business, Enterprise
- Platforms
- Web, Windows, macOS, iOS, Android, API, Chrome Extension, WordPress Plugin, Shopify App
- Languages
- English, French, Spanish, German, Portuguese, Italian, Polish
Tidio Alternatives
Why choose it: Small and mid-sized support or sales teams that want live chat, shared messaging, and automation in one workspace.
Why choose it: Shopify and ecommerce support teams that want customer service tied directly to order and storefront data.
Intercom
Overall Score61/100
3.9Editor Rating
Market Signal 50From $29 per seat/mo (annual billing), plus $0.99 per Fin outcomeFree trial
Why choose it: Digital businesses that want AI-first customer support with human handoff and a full service desk behind it.
More tools like Tidio
DixaCustomer service platform unifying messaging channels, routing, knowledge, and agentic AI for support teams.
ZendeskCustomer service suite combining tickets, messaging, voice, help center and resolution-billed AI agents.
Tawk.toWebsite live chat with ticketing, knowledge base, visitor monitoring and optional human agents.
Help ScoutCustomer support platform with shared inboxes, knowledge bases and live messaging.
Frequently Asked Questions
Does Tidio have a free trial or free plan?⌄
Yes, Tidio offers both a free plan and a free trial of its paid tiers.
How much does Tidio cost?⌄
Tidio starts at $24.17/mo on its Starter plan. Pricing was last checked October 5, 2026. Always confirm current pricing on the vendor's site before purchasing.
What are the best alternatives to Tidio?⌄
Commonly considered alternatives include LiveChat, Crisp, Gorgias and Intercom. The Alternatives section on this page shows what each one is best at and its starting price.
Last updated: October 12, 2026Details checked: October 6, 2026Pricing checked: October 5, 2026