Why choose it: Small businesses that want website live chat and basic support tools with a free core product.
LiveChat: Pricing, Plans & Features
Website chat software with routing, ticketing and AI assistance.
Overall Score75/100
AI features4.1Editor Rating
Market Signal 71#2 of 9 in Live Chat by Overall Score
What Is LiveChat?
LiveChat provides a website chat widget and agent workspace for handling customer conversations in real time. Features include chat routing, canned responses, message sneak peek, chat transcripts, ticketing, goals, surveys, reports, and AI-assisted writing, while its marketplace connects live conversations to CRM, ecommerce, analytics, and helpdesk applications.
Best for: Sales and support teams that primarily need fast human live chat on websites and online stores.
LiveChat is primarily about synchronous conversations with website visitors and agent productivity. Its detailed chat assignment and response tools fit staffed support shifts, whereas buyers looking for deep email ticketing and long-running customer case records should check how the product integrates with broader service systems.
4.1
out of 5
Editor Rating
Calculated from facts we verified on LiveChat's own website, using published thresholds. Nobody can pay to change it. Together with Market Signal it makes the Overall Score of 75 that orders our lists.
- Pricing transparency4.8
- Entry cost3.0
- Free access4.0
- Platforms & API5.0
- Support3.0
- Integrations4.5
- Security & compliance5.0
Dimensions without verified data count as a neutral 2.5. Facts checked October 12, 2026. How the rating works
71
Strong
Market Signal
Real dataComputed from Ahrefs + Semrush data about LiveChat's own website. Not an assessment of the product itself. How this works →
Market Strength
80
Where it stands today
Momentum
42 Rising Fast ↑↑
Where it’s heading
Data Confidence
Medium
How much to trust it
- Traffic Strength86
- Search Visibility69
- Authority81
- Brand & Market Presence85
Tick mark = category average.
Compared with 15 tracked Customer Support tools. Data through September 2026, pulled October 12, 2026.
Who Is It Best For?
- Sales-led websites answering pre-purchase questions
- Support teams staffing live-chat queues
Who Should Avoid It?
- Organizations seeking a complete standalone customer-data platform
Use Cases
- Invite browsing prospects to chat
- Route chats to available agents
- Track agent response times
- Capture contact details from visitors
LiveChat Features
- Chat Widget
- Chat Routing
- Message Sneak Peek
- Tickets
- Chat Surveys
- AI Assist
LiveChat Pricing
| Plan | Monthly | Annual (mo) | Includes |
|---|---|---|---|
| Starter | $19 | Not listed |
|
| Enterprise | Custom | Custom |
Pricing shown reflects list prices as of our last check and may have changed. Confirm current pricing on LiveChat's website before purchasing.
LiveChat Integrations
HubSpot, Salesforce, Shopify, WordPress, Mailchimp, Google Analytics
Customer Support
Help center, Live chat
LiveChat at a Glance
- Headquarters
- Boston, United States
- Built for
- Small Business, Mid-Market, Enterprise
- Platforms
- Web, Windows, macOS, iOS, Android, API
- Languages
- English, Spanish, German, French, Japanese, Portuguese, Russian, Chinese
LiveChat Alternatives
Why choose it: Small and mid-sized support or sales teams that want live chat, shared messaging, and automation in one workspace.
Why choose it: Small ecommerce and online businesses that want live chat plus an AI agent for repetitive support questions.
Intercom
Overall Score61/100
3.9Editor Rating
Market Signal 50From $29 per seat/mo (annual billing), plus $0.99 per Fin outcomeFree trial
Why choose it: Digital businesses that want AI-first customer support with human handoff and a full service desk behind it.
More tools like LiveChat
Help ScoutCustomer support platform with shared inboxes, knowledge bases and live messaging.
GorgiasEcommerce customer service platform with helpdesk, AI agent, automation, and storefront-aware support workflows.
DixaCustomer service platform unifying messaging channels, routing, knowledge, and agentic AI for support teams.
ZendeskCustomer service suite combining tickets, messaging, voice, help center and resolution-billed AI agents.
Frequently Asked Questions
Does LiveChat have a free trial or free plan?⌄
LiveChat doesn't have a permanently free plan, but offers a free trial (14 days) of its paid plans.
How much does LiveChat cost?⌄
LiveChat starts at $19 per seat/mo (annual billing) on its Starter plan. Pricing was last checked October 5, 2026. Always confirm current pricing on the vendor's site before purchasing.
What are the best alternatives to LiveChat?⌄
Commonly considered alternatives include Tawk.to, Crisp, Tidio and Intercom. The Alternatives section on this page shows what each one is best at and its starting price.
Last updated: October 12, 2026Details checked: October 6, 2026Pricing checked: October 5, 2026