Retently: Pricing, Plans & Features

NPS, CSAT and CES survey platform with AI insights and ecommerce helpdesk integrations.

Overall Score45/100

3.3Editor Rating

Market Signal 32

#6 of 7 in Customer Feedback by Overall Score

What Is Retently?

Retently sends NPS, CSAT and CES surveys by email, SMS and in-app, then uses AI to tag responses and route them into automated close-the-loop actions. It offers white-label survey branding, customer segmentation and an MCP server that lets Claude and ChatGPT query feedback. Ecommerce connectors include Shopify, Klaviyo and Gorgias, alongside B2B tools such as Salesforce and HubSpot.

Best for: Ecommerce and retail brands on Shopify that want post-purchase NPS tied to their helpdesk.

3.3

out of 5

Editor Rating

Calculated from facts we verified on Retently's own website, using published thresholds. Nobody can pay to change it. Together with Market Signal it makes the Overall Score of 45 that orders our lists.

Pricing transparency4.8
Entry cost3.0
Free access4.0
Platforms & API2.5
Support2.0
Integrations3.0
Security & compliance3.0

Dimensions without verified data count as a neutral 2.5. Facts checked October 14, 2026. How the rating works

Modest

Market Signal

Real data

Computed from Ahrefs + Semrush data about Retently's own website. Not an assessment of the product itself. How this works →

Market Strength

Where it stands today

Momentum

39 Declining ↓↓

Where it’s heading

Data Confidence

High

How much to trust it

Traffic Strength
25
Search Visibility
29
Authority
36
Brand & Market Presence
38

Tick mark = category average.

Compared with 23 tracked Reputation Management tools. Data through September 2026, pulled October 13, 2026.

Retently Features

Omnichannel NPS, CSAT and CES surveys
AI-powered feedback insights
Automated close-the-loop actions
White-label survey branding
Retently MCP server for AI assistants

Retently Pricing

Plan	Monthly	Annual (mo)	Includes
Ecommerce Basic	$99	$89	2,500 surveys / 10 campaigns / 3 seats Ecommerce & Retail plans
Ecommerce Pro	$299	$269	20,000 surveys / 10 campaigns / 10 seats
B2B Basic	$100	$90	3,000 surveys / 3 campaigns / 3 seats 7-day free trial
B2B Pro	$299	$269	10,000 surveys / 10 campaigns / 10 seats 7-day free trial
Enterprise	Custom	Custom

Pricing shown reflects list prices as of our last check and may have changed. Confirm current pricing on Retently's website before purchasing.

Retently Integrations

Shopify, Klaviyo, Gorgias, Zendesk, Salesforce, HubSpot, Pipedrive, Intercom

Customer Support

Knowledge Base

Retently at a Glance

Platforms: Web, API

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Frequently Asked Questions

Does Retently have a free trial or free plan?⌄

Retently doesn't have a permanently free plan, but offers a free trial (14 days) of its paid plans.

How much does Retently cost?⌄

Retently starts at $89/mo (annual billing) on its Ecommerce Basic plan. Pricing was last checked October 14, 2026. Always confirm current pricing on the vendor's site before purchasing.

Last updated: October 14, 2026Details checked: October 13, 2026Pricing checked: October 14, 2026