Zonka Feedback: Pricing, Plans & Features

Feedback platform with SMS, WhatsApp and offline kiosk surveys plus AI theme analysis.

Overall Score52/100

3.3Editor Rating

Market Signal 47

#4 of 7 in Customer Feedback by Overall Score

What Is Zonka Feedback?

Zonka Feedback collects NPS, CSAT and CES responses through email, SMS, WhatsApp, website and in-app widgets, QR codes and offline kiosk surveys on iPad and Android. Its AI layer runs thematic, entity and impact analysis with an Ask AI co-pilot, and it monitors Google, App Store and Play Store reviews. Closed-loop workflows create cases and route issues to tools like Zendesk and Jira.

Best for: Multi-location and customer support teams that gather feedback on site, by text and after tickets.

3.3

out of 5

Editor Rating

Calculated from facts we verified on Zonka Feedback's own website, using published thresholds. Nobody can pay to change it. Together with Market Signal it makes the Overall Score of 52 that orders our lists.

Pricing transparency2.0
Entry costNot scored
Free access4.0
Platforms & API4.5
Support3.0
Integrations3.5
Security & compliance5.0

Dimensions without verified data count as a neutral 2.5. Facts checked October 14, 2026. How the rating works

Moderate

Market Signal

Real data

Computed from Ahrefs + Semrush data about Zonka Feedback's own website. Not an assessment of the product itself. How this works →

Market Strength

Where it stands today

Momentum

57 Stable →

Where it’s heading

Data Confidence

Medium

How much to trust it

Traffic Strength
49
Search Visibility
46
Authority
40
Brand & Market Presence
32

Tick mark = category average.

Compared with 23 tracked Reputation Management tools. Data through September 2026, pulled October 13, 2026.

Zonka Feedback Features

Kiosk and offline surveys on tablets
SMS and WhatsApp survey channels
AI thematic, sentiment and impact analysis
Ask AI co-pilot for querying feedback
Review monitoring for Google and app stores
Case management and Workflow Designer

Zonka Feedback Pricing

Plan	Monthly	Annual (mo)	Includes
Feedback Management	Custom	Custom	Priced primarily by number of responses
AI Feedback Intelligence	Custom	Custom
Bundle	Custom	Custom

Pricing shown reflects list prices as of our last check and may have changed. Confirm current pricing on Zonka Feedback's website before purchasing.

Zonka Feedback Integrations

Salesforce, HubSpot, Zendesk, Intercom, Freshdesk, Jira, Microsoft Teams, Zapier

Customer Support

Phone, Knowledge Base

Zonka Feedback at a Glance

Platforms: Web, iOS, Android, API

Tools like Zonka Feedback

GatherUp
Customer feedback and reputation platform for review requests, monitoring and surveys.
Retently
NPS, CSAT and CES survey platform with AI insights and ecommerce helpdesk integrations.
AskNicely
CX platform for multi-location service businesses that ties customer feedback to frontline staff.
Reputation
Reputation experience platform for reviews, listings and surveys.
Survicate
Survey tool for website, in-app, email and mobile feedback with AI analysis of answers.
Qualtrics
Enterprise experience management platform for customer, employee and market research programs.

Frequently Asked Questions

Does Zonka Feedback have a free trial or free plan?⌄

Zonka Feedback doesn't have a permanently free plan, but offers a free trial (14 days) of its paid plans.

How much does Zonka Feedback cost?⌄

Zonka Feedback uses custom/quote-based pricing. Contact the vendor directly for a quote.

Last updated: October 14, 2026Details checked: October 13, 2026Pricing checked: October 14, 2026