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Freshsales: Pricing, Features & Alternatives

AI-assisted sales CRM with pipelines, sequences, multichannel engagement and Freddy insights.

Overall Score52/100
4.0Editor Rating
Market Signal 31
AI features

#7 of 8 in Pipeline Management by Overall Score

What Is Freshsales?

Freshsales is a sales CRM for managing contacts, deals, activities and forecasting in one workspace. It includes Freddy AI for contact scoring and deal insights, sales sequences for email, calls and SMS, and built-in phone, chat and WhatsApp engagement. Teams can configure multiple pipelines, automate lead assignment and workflows, and use mobile apps for field sales activity.

Best for: Sales teams that want CRM, sales sequences and multichannel outreach inside the same Freshworks product.

Freshsales treats idle opportunities as rotten deals once a configured age threshold is reached, which gives managers a concrete intervention queue. Sales sequences require careful plan selection: the vendor lists them on the Pro and Enterprise plans, not on Growth. Teams relying on scheduled prospecting should check that distinction before importing their contacts.

4.0
out of 5

Editor Rating

Calculated from facts we verified on Freshsales's own website, using published thresholds. Nobody can pay to change it. Together with Market Signal it makes the Overall Score of 52 that orders our lists.

  • Pricing transparency3.8
  • Entry cost4.0
  • Free access3.5
  • Platforms & API4.5
  • Support4.5
  • Integrations3.0
  • Security & compliance5.0

Dimensions without verified data count as a neutral 2.5. Facts checked October 17, 2026. How the rating works

31
Modest

Market Signal

Real data

Computed from Ahrefs data about Freshsales's pages on freshworks.com/crm/sales (Semrush can't measure one section of a site). Not an assessment of the product itself. How this works →

Market Strength

29

Where it stands today

Momentum

39 Declining ↓↓

Where it’s heading

Data Confidence

Limited

How much to trust it

  • Traffic Strength
    27
  • Search Visibility
    14
  • Authority
    avg
  • Brand & Market Presence
    29

Tick mark = category average. Authority is only measured for all of freshworks.com, so it counts as the category average.

Compared with 24 tracked CRM & Sales tools. Data through September 2026, pulled October 17, 2026.

Who Is It Best For?

  • Small sales teams coordinating leads across phone and email
  • Regional sales organizations assigning opportunities by territory

Who Should Avoid It?

  • Companies expecting automated sales sequences on the Freshsales Growth plan

Use Cases

  • Route leads into sales territories automatically
  • Flag opportunities left idle past deal-age thresholds
  • Record field visits with mobile check-ins
  • Nurture prospects with multistep outreach

Freshsales Features

  • Freddy AI contact scoring
  • Sales sequences
  • Multiple sales pipelines
  • Built-in phone and chat
  • Auto-assignment rules
  • Sales forecasting

Freshsales Pricing

PlanMonthlyAnnual (mo)
GrowthNot listed$9/user
ProNot listed$39/user
EnterpriseNot listed$59/user

Pricing shown reflects list prices as of our last check and may have changed. Confirm current pricing on Freshsales' website before purchasing.

Freshsales Integrations

Freshdesk, Slack, WhatsApp Business, Google Maps, Gmail, Outlook

Customer Support

Email, Help center, Community forum, Live chat

Freshsales at a Glance

Headquarters
San Mateo, United States
Built for
Small Business, Mid-Market, Enterprise
Platforms
Web, iOS, Android, API
Languages
English, German, Dutch, French, Swedish, Spanish, Portuguese

Freshsales Alternatives

HubSpot logo

HubSpot

Overall Score89/100
4.9Editor Rating
Market Signal 80
From $7 per user/mo (annual billing)Free plan

Why choose it: Growing B2B and service businesses that want marketing, sales and support teams working from the same CRM records.

Strengths

  • • The free CRM supports two users and 1,000 contacts with no expiration date.
  • • All hubs share one contact database, so every team sees the same history.

Limitations

  • • The full workflow builder requires a Professional or Enterprise edition.
  • • Sequences need Sales Hub or Service Hub Professional plus an assigned seat.
Read ReviewVisit Site
Zoho CRM logo

Zoho CRM

Overall Score85/100
4.7Editor Rating
Market Signal 80
See pricingFree plan

Why choose it: Sales teams with a defined multi-step deal process who want the CRM to enforce each stage and adapt layouts per role.

Strengths

  • • Blueprint transitions can require fields and trigger emails, tasks or field updates on each stage change.
  • • Canvas lets admins redesign record detail and list views without writing code.

Limitations

  • • Blueprint is not available on the Free or Standard editions.
  • • Zia conversational AI, territories and custom modules start at the Enterprise edition.
Read ReviewVisit Site
Pipedrive logo

Pipedrive

Overall Score65/100
3.5Editor Rating
Market Signal 68
See pricingFree trial

Why choose it: Small and midsize sales teams that run deals through defined pipeline stages and want automation and prospecting tools inside the CRM.

Strengths

  • • Drag-and-drop pipelines tie every deal to scheduled activities and sales goals.
  • • Growth plan automations support delays and if/else branches, plus email sequences.

Limitations

  • • The Lite plan has no email sync, email templates or workflow automations.
  • • Campaigns email marketing and Web Visitors are paid add-ons on every plan.
Read ReviewVisit Site
Nutshell logo

Nutshell

Overall Score54/100
4.1Editor Rating
Market Signal 31
From $13 per user/mo (annual billing)Free trial

Why choose it: Small B2B sales teams that want a straightforward CRM with email, SMS and marketing functions included.

Read ReviewVisit Site

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Frequently Asked Questions

Does Freshsales have a free trial or free plan?⌄

Freshsales doesn't have a permanently free plan, but offers a free trial of its paid plans.

How much does Freshsales cost?⌄

Freshsales starts at $9 per user/mo (annual billing) on its Growth plan. Pricing was last checked October 7, 2026. Always confirm current pricing on the vendor's site before purchasing.

What are the best alternatives to Freshsales?⌄

Commonly considered alternatives include HubSpot, Zoho CRM, Pipedrive and Nutshell. The Alternatives section on this page shows what each one is best at and its starting price.

Last updated: October 17, 2026Details checked: October 7, 2026Pricing checked: October 7, 2026