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Microsoft Dynamics 365 Sales: Pricing, Features & Alternatives

Sales CRM with Copilot, predictive scoring, conversation intelligence, and Microsoft integrations.

Overall Score49/100
3.8Editor Rating
Market Signal 28
AI features

#4 of 8 in Sales Intelligence by Overall Score

What Is Microsoft Dynamics 365 Sales?

Dynamics 365 Sales manages leads, opportunities, accounts, quotes, orders, and sales activities in Microsoft’s CRM environment. Sellers can use Copilot for record summaries, meeting preparation, account news, and natural-language questions, while predictive scoring and conversation intelligence help prioritize and coach sales activity. LinkedIn Sales Navigator can surface prospect intelligence directly inside sales records.

Best for: Sales organizations invested in Microsoft 365 and needing AI-assisted CRM workflows.

Dynamics 365 Sales Enterprise includes limited monthly access to digital-selling capabilities such as the sales accelerator, predictive scoring and conversation intelligence. Sales Premium removes those capacity restrictions, so edition selection matters for teams intending to use intelligence features throughout the day, not occasionally.

3.8
out of 5

Editor Rating

Calculated from facts we verified on Microsoft Dynamics 365 Sales's own website, using published thresholds. Nobody can pay to change it. Together with Market Signal it makes the Overall Score of 49 that orders our lists.

  • Pricing transparency4.8
  • Entry cost2.0
  • Free access3.5
  • Platforms & API4.5
  • Support4.0
  • Integrations3.0
  • Security & compliance5.0

Dimensions without verified data count as a neutral 2.5. Facts checked October 17, 2026. How the rating works

28
Modest

Market Signal

Real data

Computed from Ahrefs data about Microsoft Dynamics 365 Sales's pages on microsoft.com/en-us/dynamics-365/products/sales (Semrush can't measure one section of a site). Not an assessment of the product itself. How this works →

Market Strength

26

Where it stands today

Momentum

32 Declining ↓↓

Where it’s heading

Data Confidence

Limited

How much to trust it

  • Traffic Strength
    22
  • Search Visibility
    20
  • Authority
    avg
  • Brand & Market Presence
    15

Tick mark = category average. Authority is only measured for all of microsoft.com, so it counts as the category average.

Compared with 24 tracked CRM & Sales tools. Data through September 2026, pulled October 17, 2026.

Who Is It Best For?

  • Microsoft 365 sales organizations managing multi-stage deals
  • Enterprises needing configurable CRM records and security

Who Should Avoid It?

  • Small teams unwilling to configure a Dynamics environment

Use Cases

  • Qualify leads into opportunities
  • Coordinate account and quote histories
  • Score and prioritize opportunities
  • Prepare sellers with conversation insights

Microsoft Dynamics 365 Sales Features

  • Sales Copilot
  • Predictive lead scoring
  • Sales accelerator
  • Conversation intelligence
  • Opportunity management
  • Relationship analytics

Microsoft Dynamics 365 Sales Pricing

PlanMonthlyAnnual (mo)Includes
Sales Professional$65Not listed
  • Priced per user/month (annual billing)
EnterpriseCustomCustom

    Pricing shown reflects list prices as of our last check and may have changed. Confirm current pricing on Microsoft Dynamics 365 Sales' website before purchasing.

    Microsoft Dynamics 365 Sales Integrations

    LinkedIn Sales Navigator, Microsoft Teams, Outlook, SharePoint

    Customer Support

    Help center, Community forum, Phone

    Microsoft Dynamics 365 Sales at a Glance

    Built for
    Small Business, Mid-Market, Enterprise
    Platforms
    Web, iOS, Android, API
    Languages
    English

    Microsoft Dynamics 365 Sales Alternatives

    HubSpot logo

    HubSpot

    Overall Score89/100
    4.9Editor Rating
    Market Signal 80
    From $7 per user/mo (annual billing)Free plan

    Why choose it: Growing B2B and service businesses that want marketing, sales and support teams working from the same CRM records.

    Strengths

    • • The free CRM supports two users and 1,000 contacts with no expiration date.
    • • All hubs share one contact database, so every team sees the same history.

    Limitations

    • • The full workflow builder requires a Professional or Enterprise edition.
    • • Sequences need Sales Hub or Service Hub Professional plus an assigned seat.
    Read ReviewVisit Site
    Salesforce Sales Cloud logo

    Salesforce Sales Cloud

    Overall Score86/100
    4.6Editor Rating
    Market Signal 83
    From $25 per user/moFree plan

    Why choose it: Sales organizations with defined stages, approvals and forecast reviews that need a CRM they can configure and extend as their process grows.

    Strengths

    • • Six editions run from Free Suite to Max, so teams can start small and upgrade.
    • • Forecasts roll up by rep, team or region using pipeline, best case and commit categories.

    Limitations

    • • Free and Starter suites have limited API access and a five-flow automation cap.
    • • Forecasting isn't included in the Free or Starter suites.
    Read ReviewVisit Site
    Zoho CRM logo

    Zoho CRM

    Overall Score85/100
    4.7Editor Rating
    Market Signal 80
    See pricingFree plan

    Why choose it: Sales teams with a defined multi-step deal process who want the CRM to enforce each stage and adapt layouts per role.

    Strengths

    • • Blueprint transitions can require fields and trigger emails, tasks or field updates on each stage change.
    • • Canvas lets admins redesign record detail and list views without writing code.

    Limitations

    • • Blueprint is not available on the Free or Standard editions.
    • • Zia conversational AI, territories and custom modules start at the Enterprise edition.
    Read ReviewVisit Site
    Freshsales logo

    Freshsales

    Overall Score52/100
    4.0Editor Rating
    Market Signal 31
    From $9 per user/mo (annual billing)Free trial

    Why choose it: Sales teams that want CRM, sales sequences and multichannel outreach inside the same Freshworks product.

    Read ReviewVisit Site

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    Frequently Asked Questions

    Does Microsoft Dynamics 365 Sales have a free trial or free plan?⌄

    Microsoft Dynamics 365 Sales doesn't have a permanently free plan, but offers a free trial of its paid plans.

    How much does Microsoft Dynamics 365 Sales cost?⌄

    Microsoft Dynamics 365 Sales starts at $65 per user/mo (annual billing) on its Sales Professional plan. Pricing was last checked October 6, 2026. Always confirm current pricing on the vendor's site before purchasing.

    What are the best alternatives to Microsoft Dynamics 365 Sales?⌄

    Commonly considered alternatives include HubSpot, Salesforce Sales Cloud, Zoho CRM and Freshsales. The Alternatives section on this page shows what each one is best at and its starting price.

    Last updated: October 17, 2026Details checked: October 6, 2026Pricing checked: October 6, 2026